FAQ


Quickly find answers to your membership questions.

FAQ
ismile direct
811 Barton Springs Rd. Ste. 750
Austin, TX, 78704

have questions?

(877) 545-4188
  • What is iSmile Direct?

    • iSmile Direct is NOT INSURANCE, but rather a licensed dental savings plan that’s offered through your local dental office. Unlike traditional dental insurance that’s filled with red tape, iSmile Direct features no waiting periods, maximums, exclusions or claims process. In exchange for a low annual membership fee starting at only $99.00 per year, iSmile Direct members receive 20-40% off all services at a growing community of 23+ dental offices across the Chicago and St. Louis regions.

       

  • How much does membership cost?

    • iSmile Direct is very affordable and will almost always pay for itself in only one visit to the dentist.

      Individual – $99.00 per year

      Additional Member(s) – $30.00 per year (per person)

      iSmile Direct auto-renews every 12 months unless you notify your participating dental office or membersy (plan administrator) that you would like to discontinue your membership. Members receive annual renewal notifications via direct mail, email and a courtesy phone call.

       

  • Which offices can I use my membership at?

    • iSmile Direct is accepted at a a growing community 23+ dental offices across the greater Chicago and St. Louis regions. A list of participating dental offices can be found online or by calling (877) 545-4188, Monday through Friday, from 8:00am to 6:00pm CST.

       

  • How soon can I use my membership?

    • Since iSmile Direct has no waiting periods, exclusions or maximums, you can utilize your membership immediately after enrolling and as much as needed while you’re a member. If you would like to use your membership prior to your member ID cards arriving in the mail (7-10 days), simply mention you’re a member when visiting your participating dental office and they will verify your eligibility real-time and apply the member-only discounts to your treatment plan.

       

  • How frequently can I use my membership?

    • Unlike traditional dental insurance plans that are filled with red tape, iSmile Direct has no maximums so you can use your membership as much as needed while a member.

      To maintain optimal oral health, the American Dental Association (ADA) recommends regular dental visits, at intervals determined by your dentist. The frequency of your regular dental visits should be tailored by your dentist to accommodate for your current oral health status and health history.

       

  • How long is my membership term?

    • iSmile Direct features an annual membership term and will auto-renew at the end of its respective term unless you notify your participating dental office or membersy (program administrator) that you would like to discontinue your membership prior to your renewal date.

       

  • Can I add dependents to my membership?

    • Yes, you can add dependents to your membership anytime by logging into the online member portal or calling (877) 545-4188, Monday through Friday, from 8:00am to 6:00pm CST to speak with a dedicated member support specialist.

       

       

  • When will I receive my member ID cards?

    • You will receive your new member welcome kit in the mail within 7-10 days from when you enroll. Your welcome kit will include a member welcome letter, copy of your member terms and conditions, and 2 member ID cards with all participating member names illustrated.

      Note: If you’re a new member and didn’t receive your member welcome kit in the mail or a current member and you’ve lost your member ID cards, please call (877) 545-4188 to speak with a dedicated member support specialist. We will be happy to mail you a set of replacement ID cards at no additional charge.

       

       

  • Who do I contact for additional support?

    • Please call (877) 545-4188, Monday through Friday, from 8:00am to 6:00pm CST, to speak with a dedicated member support specialist. We’re always happy to assist our valued members.

      iSmile Direct is powered by membersy, an Austin-based digital health company that provides dental practices with thoughtfully designed membership programs to make dental care more approachable.

       

Member Support

Give us a ring @ (877) 545-4188 (option 1)

Mon-Fri 8:00am-6:00pm CST

Office Support

Give us a ring @ (877) 545-4188 (option 2)

Mon-Fri 8:00am-6:00pm CST